FAQ's

Frequently Asked Questions (FAQ)

1. What is 2306black.com?
2306black.com is an online store offering unique and stylish clothing collections, including denim jeans, t-shirts, hoodies, and more.

2. How can I contact customer service?
You can reach us via email at support@2306black.com or through our Contact Us page. Our customer service team is available Monday through Friday, 9 AM – 6 PM (EST).

3. How do I place an order?
Simply browse our collections, add items to your cart, and follow the checkout process. You’ll receive a confirmation email once your order is successfully placed.

4. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal. Also, we accept Apple Pay, Google Pay, Amazon Pay, and Meta Pay. All payments are processed securely.

5. Do you ship internationally?
Yes, we offer international shipping to some countries. Shipping fees and delivery times may vary based on your location.

6. What are the shipping carriers used?
USPS, UPS, and DHL (for international orders)

7. How long will it take to receive my order?
Shipping times vary depending on your location:

  • Handling Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order.
  • Domestic (U.S.): 5-7 business days.
  • International: 10-15 business days.
    Please note that shipping times may be affected by holidays or other external factors.

8. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s tracking page.

9. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be in their original condition—unworn, unwashed, and with tags still attached. For detailed instructions, visit our Returns page.

10. How do I make a return or exchange?
To initiate a return or exchange, please contact our customer support team at [customer support email] with your order number and reason for return. We’ll guide you through the process.

11. Who covers return shipping costs?
If the return is due to a defect or mistake on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

12. Can I cancel or modify my order after placing it?
If your order hasn’t been processed or shipped yet, you can contact us to cancel or modify it. However, once an order is processed, we are unable to make changes.